F.A.Q.s

Shipping & Payment

What Payment Methods Do You Accept?

We offer convenient and secure payments via PayPal and Credit/Debit card (Mastercard, Visa, Amex). You can checkout using PayPal without the need for a PayPal account or you can use our Stripe gateway to process valid Credit or Debit cards. See the Payment Methods section on our Store Policy page for more info.

How Long Will It Take To Get My Package?

Once your order reaches us it will be sent out within 48 business hours. Then depending on your location around the globe it usually arrives at your doorstep within 1-4 weeks. However, 95% of orders arrive within 1-2 weeks. See the Shipping & Delivery section on our Store Policy page for more info.

Do You Ship Internationally?

Yes, we ship to over 185 different countries for FREE no matter how much you order!

What Shipping Methods Are Available?

As we intend to keep shipping free for all orders and countries we don’t offer variable shipping methods. Our standard shipping method usually reaches you within 1-2 weeks. If you’d like your item super fast you can contact us for an express shipping quote.

Orders & Returns

How do I place an Order?

Simply find an item you like, add it to the cart and click “proceed to checkout” or “pay with Paypal”. Then fill in your shipping address, biller and payment details and click pay. If successful your order details will be shown on screen and an order receipt will be sent to your email address.

Do I need an account to place an order?

No you do not need to create an account to make an order, simply checkout as a guest.

Who should I to contact if I have any queries?

If you have any issues or queries please don’t hesitate to contact us via the contact form or directly at admin@thewatchcollection.net.

How Can I Cancel Or Change My Order?

If you would like to cancel or change your order please contact us ASAP. We are unable to cancel or change your order once it has already been sent to you. 

How Do I Track My Order?

In our experience international order tracking is very unreliable with long periods of no updates and submission delays which generally leave our customers frustrated. Due to this we don’t give out tracking links straight away although all orders do come with international tracking and we can supply this for your order on request. 

How Can I Return a Product?

We offer a 14 day refund period from the time you receive your package, please read our full Refund Policy on our Store Policy page for more info.